Privacy Policy
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Effective Date: May 2026 | Company: MEDSINC RCM | Location: Texas, USA
1. Introduction
MEDSINC RCM (‘we’, ‘our’, ‘us’) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. Please read this policy carefully. By using our website, you consent to the practices described herein.
2. Information We Collect
Personal Identification Information: Name, email address, phone number, organization name, specialty, and any information submitted via our contact forms.
Healthcare Information: Protected Health Information (PHI) shared with us in the course of providing billing and RCM services governed strictly by HIPAA.
Usage Data: IP address, browser type, pages visited, time on site, and other analytics data collected automatically via cookies and similar technologies.
Communications: Emails, calls, or messages sent to us are retained for service delivery and legal compliance purposes.
3. How We Use Your Information
- To provide, operate, and maintain our medical billing and RCM services
- To respond to your enquiries and communicate with you about our services
- To send service-related notifications and important compliance updates
- To analyze website usage and improve our user experience
- To comply with applicable legal and regulatory obligations, including HIPAA
- To prevent fraud and protect the security of our systems and your data
4. Disclosure of Your Information
We do not sell, trade, rent, or otherwise transfer your personal information to third parties without your express
consent, except as described below:
- Service Providers: Trusted third parties who assist in operating our business, subject to strict confidentiality and HIPAA agreements
- Legal Requirements: If required by law or to protect our legal rights
- Business Transfers: In the event of a merger, acquisition, or sale of assets — with notice provided
- HIPAA-Covered Disclosures: PHI disclosures governed entirely by our BAAs and applicable HIPAA Rules (45 C.F.R. Parts 160 and 164)
5. Data Security
We implement industry-standard and HIPAA-required technical, administrative, and physical safeguards to protect
your information, including: end-to-end AES-256 encryption, multi-factor authentication, role-based access controls,
secure cloud infrastructure, continuous monitoring, and regular security audits. No method of transmission over the
internet is 100% secure; however, we are committed to maintaining the highest practical level of security.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience, analyze traffic, and
understand user behavior. You may configure your browser to refuse cookies, though this may affect website
functionality. We use Google Analytics (with IP anonymization enabled) for usage analysis.
7. Your Rights
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data (subject to legal obligations)
- Restriction: Request that we restrict processing of your data in certain circumstances
- Data Portability: Receive your data in a structured, machine-readable format
- HIPAA Rights: As a covered entity's business associate, patients retain all rights under HIPAA
8. Data Retention
We retain personal and healthcare data for the period necessary to provide our services and comply with applicable
laws. Medical billing records are typically retained for a minimum of 7 years in accordance with federal and state
regulations. Upon termination of services, PHI is returned to the Covered Entity or destroyed in accordance with our
BAA.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
We encourage you to review the privacy policies of any external sites you visit.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the revised policy
on this page with an updated effective date. Continued use of our website following changes constitutes your
acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: info@medsincrcm.com
Address: Texas, USA
For HIPAA-related inquiries: hipaa@medsincrcm.com — Subject: HIPAA Privacy Request